Step 4: Sketch the solution (low‑fidelity)

Draw or describe key screens/flows. Label components and explain user actions. For text‑only answers, write a step‑by‑step user journey with decision points.

• Nielsen Norman Group: Offers a wealth of information on user experience and design.
• Smashing Magazine: Features articles and guides on web design and product design.

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For those looking for the "exclusive" version, a comprehensive digital package is available which includes: eBook: A 167-page PDF covering the framework and solutions.