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Dutch Bros Employee Handbook Top Hot! May 2026

Dutch Bros — Employee Handbook: Top Highlights

Introduction

A fast, upbeat summary of the most important points every Dutch Bros employee should know — culture, shift basics, customer service, safety, policies, and growth. Use this as a quick-reference companion to the full handbook.

  1. Move customer/distance.
  2. Apply cold water immediately to skin.
  3. Call Shift Lead for first aid kit.
  4. Do not break the skin blisters.

Key Takeaway

The Dutch Bros employee handbook is unique because it enforces a culture of radical enthusiasm as strictly as it enforces food safety. For a Broista, the greatest risk isn't spilling a drink—it's failing to smile, connect, or show "love" to a customer. It is a handbook that demands you work fast, but also demands you care deeply. dutch bros employee handbook top

The Dutch Creed: A guiding philosophy that encourages optimism, a welcoming environment, and a people-first mindset. Appearance & Dress Code Move customer/distance

  1. Theft (including drinks for friends without paying). No second chances.
  2. Fighting or aggressive language toward a customer or coworker (including screaming "I quit" during a rush).
  3. Failing a secret shopper for "Love All." If a mystery shopper reports that you didn't smile or ask about their day, you go from employee to coaching plan in 24 hours.

: Encourages community involvement by paying employees for hours spent volunteering Dutch Bros Careers Paid Time Off (PTO) Key Takeaway The Dutch Bros employee handbook is

  • Positive Energy: Broistas are expected to bring high energy, even during the 5 AM rush. Negativity or "bad vibes" is treated as a performance issue.
  • No Judgment: Employees are instructed to serve every person with the same enthusiasm, regardless of their order, appearance, or attitude.
  • The "Third Place": The handbook reminds staff that for many customers, Dutch Bros is their "third place" (after home and work). Broistas are trained to create a welcoming, safe environment.

6. The "Broista" Progression & Points System

Unlike a typical handbook that only lists violations, the Dutch Bros handbook includes a roadmap for growth:

  • Espresso: Pulled for 22-28 seconds. Crema must be hazelnut brown.
  • Reblend: If the mixie is too runny or too thick, dump it. Never serve a bad blend.
  • Stickers: Dutch logo faces the driver.